IRCTC ordered to pay Rs 3,100 after failing to refund Re 1 on cancelled ticket
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- ✓The Kasaragod District Consumer Commission ordered IRCTC to pay Rs 3,100 after it failed to refund Re 1 on a cancelled ticket.
- ✓The commission said, “Just because one rupee was paid less the said fact really counts.” IRCTC must now pay the amount with interest from August 17, 2024.
Story at a Glance
- Category
- BUSINESS
- Reported By
- Financial Express
- Reading Speed
- 3 Minute(s)
- Market Focus
- India Economy
According to The Indian Express news report, the Kasaragod District Consumer Commission directed IRCTC to refund Re 1 with 9% interest from August 17, 2024, until payment. It also awarded Rs 100 as compensation for deficiency in service and unfair trade practices, and Rs 3,000 towards the passenger’s litigation expenses.
The commission, comprising president Krishnan K and member Beena KG, partly allowed the complaint and gave the corporation 30 days from receipt of the order to comply.
A cancelled ticket and a disputed rupee
The passenger had booked an AC three-tier ticket for Rs 553 on August 11, 2024, for a journey scheduled for August 20. He cancelled it on August 17, more than 48 hours before the scheduled journey. According to the complaint, IRCTC deducted Rs 180 as cancellation charges and Rs 9 as GST, calculated at 5% of the cancellation charge. The commission recorded the refundable amount as Rs 341, but the passenger received Rs 340.
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Financial Express
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