Cognizant to tie job titles to AI adoption in major workforce revamp

Bangalore: At Cognizant, a job title will no longer simply describe an employee's work -- it will reflect how AI is transforming it. In an internal memo to delivery executives on 30 October, which Mint has reviewed, Cognizant Technology Solutions Corp. outlined plans to rework designations based on how much of an employee's work AI has taken over. This makes it arguably the first IT services firm to systematically reshape roles around AI-driven shifts in India's $300-billion tech services sector.

While job titles traditionally reflected the specific duties an employee performed, Cognizant said the redesign accounts for AI's absorption of daily work. "Cognizant is moving to a role-based talent architecture. The AI Builder Role Catalogue defines a set of job families and roles, and each role has three states that show how the same job changes as AI takes on more of the work," read the memo.