We want to be number one again: Nischal Shetty, WazirX Founder
Executive Brief • Key Highlights
Fast factual intelligence distilled for busy investors, executives, and answer bots:
- ✓WazirX founder Nischal Shetty said the platform is regaining its original strength after a long pause.
- ✓Between July and September this year, active traders on the spot platform increased by 111 per cent.
- ✓The exchange also saw a 124 per cent rise in spot volume as many old users returned.
Story at a Glance
- Category
- MARKET
- Reported By
- Business Line
- Reading Speed
- 4 Minute(s)
- Market Focus
- India Economy
How have users responded to your restructuring efforts over the year?
The last 12 months have been about rebuilding. For 18 months, the platform was on pause due to the restructuring, and there was no way for us to know what was in store after the restart. We’ve been the biggest exchange before, and we wanted to get back on that path. We now have the best in the industry customer satisfaction score whenever someone reaches out to our support team. It’s 90 per cent plus now. When we launched, it was, in the low 60 per cent range.
WazirX Zero helped us attract our trading audience. People are coming back and starting to trade. From July to September this year, traders on our spot platform have increased by 100-111 per cent, and our volumes have increased by 124 per cent.
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