Poor network disrupts online classes; service provider ordered to pay Rs 14,000 to student
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- ✓A consumer commission ordered a service provider to pay Rs 14,000 to a student for poor network connectivity.
- ✓The bench said, “This prima facie indicates a deficiency in the service provided.” The student faced issues since September 2023, which disrupted his online classes and preparation for his competitive examinations.
Story at a Glance
- Category
- BUSINESS
- Reported By
- Financial Express
- Reading Speed
- 3 Minute(s)
- Market Focus
- India Economy
Of the total amount, the company must pay Rs 10,000 as compensation and Rs 4,000 towards litigation costs. The order was passed on October 7 by a bench comprising commission president Rakesh Pandey and member Churaman Das.
The complainant, a student and long-time customer of the service provider, said he had faced weak network coverage, slow internet speeds, distorted calls and frequent signal disruptions since September 2023. He told the commission that the problems affected his online classes, downloading of study material and preparation for competitive examinations.
He first emailed the company’s appellate authority on September 21, 2023. The company acknowledged the connectivity issue the next day but reportedly said it could take about six months to resolve.
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